Customer Service Engineer

Customer Service Engineer

We have an open position available for a customer service engineer to expand our Continuing Airworthiness team. This position is a full-time, permanent position (40 hours per week) at our base maintenance facility, located at Maastricht Airport, The Netherlands.

Company profile

SAMCO Aircraft Maintenance is an independent maintenance facility for a large range of regional jet and turboprop aircraft. The company has about 300 employees, of which about 200 works at the home base facility, located at Maastricht Airport, and just under 100 at various airports across the world.

We have a great team of experienced technicians, supported by a strong support group consisting of various departments like warehouse, shipping, tool store, purchasing, planning, engineering, ICT and finance.

We are a professional company with good terms of employment and a pleasant working environment.

Application description

SAMCO offers the full range of CAMO services required to comply with EASA and various foreign requirements for aircraft that are operated under an AOC or are in between operators. From that point of view, the Customer Service Engineer is responsible for supporting lessors and airline CAMOs with specialized maintenance management services.

Task description / Responsibilities include

•Act on new regulations, maintenance requirements and aircraft type related maintenance instructions.
•Create and maintain Aircraft Maintenance Programs based on manufacturer data, maintaining a professional focus on our customers’ needs and requirements.
•Monitor the airworthiness status of aircraft and control the timely execution of maintenance by issuing work packages to MROs.
•Analyze maintenance related parameters and improve aircraft maintenance programs.
•The Customer Service Engineer must be able to act as a liaison between mechanics / engineers and operators / manufacturers.
•As a Design Engineer, he/she is responsible for creating design changes under Part-21 legislation.


•HBO degree or equivalent in Aviation Management / Aeronautical Engineering or experience in a similar position in an international work environment.
•Basic understanding of EASA legislation related to Part-M and Part-21 is an advantage.
•Have experience with aircraft system- and structural design is an advantage.
•Good knowledge of Microsoft Office Programs, CAD software and database environments.
•Good English communication skills in writing and verbally.
•Ability to work in a dynamic environment with deadlines.
•The applicant must be pro-active and customer focused.
•The applicant must be a team-player and have an accurate and conscientious work attitude.

We offer

•A permanent job.
•Good primary and secondary employment and working conditions.
•25 leave and 13 ATV days per year.
•Profit Share.
•Excellent pension scheme.
•Required coaching and training.
•The possibility to develop yourself.

We owe our success to the talent, passion and dedication of our team. Working together, we share the challenges and rewards that come from growing our company, which reinforces our culture. We all benefit from the value we create collectively.

We offer a generous annual leave entitlement and a decent company pension scheme. Our working environment is exciting and fun to work in. We believe in open and honest communication and rely on the ability of our valued team to work together to achieve our vision.
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